Home Care Services

 

Live-in Home Care

 

When you or your love one needs home health care services, Sundae's Touch is here for you. Sundae's Touch provides the best in class intergrated care. Our home health health aide can offer you with help with a wide range of services. In addition, our staff reflects the diversity of New York State and we provide culturally competent care for our patients. At Sundae's Touch, we work closely to address the needs of our community, hospitals and insurance partners to create specialized services by an inter-professional team that will allow you to remain safe and healthy at home.  

 

Top 10 Reasons

 

Sundae's Touch is able to deliver the right care for many reasons, including:

 

1. COMPASSION

 

We understand that there is often emotional, physical and financial stress associated with using home health care. Our clinical professionals, home health aides and office staff are fully aware that you need your questions answered and your medical needs attended to. They also know it’s important to do so in a manner that makes you comfortable and helps you or your loved one live the best life possible.

 

2. AVAILABILITY, 24/7

 

Whether you have planned in advance for home health care or face a crisis and need an immediate solution, we are available to you when you need us, where you need us. Our staff can be reached all day and night, all week, every day of the year, including holidays. And we have the resources to provide you with care, no matter what. For example, if your nurse is sick, you won’t go without the services you require—we can send in a back-up at a moment’s notice.

 

3. UNDERSTANDING

 

We understand that you and your loved ones live in the real world, dealing with all of life’s ups and downs. We understand when your parents want to live in their own home but you can’t be with them all the time. We understand when your wife will need help getting around, bathing and taking care of her wounds after she leaves the hospital. We understand when your father is cranky because he needs to give up his favorite foods, now that he’s been diagnosed with heart failure and diabetes. No matter your situation, we understand how to provide the highest quality home health care when, where and how you need it.

 

4. MEDICAL EXPERTISE

 

Providing you or your loved one with the highest quality home health care is not only about having a thoughtful, friendly and caring clinician come into your home. Our staff is all of those things, and more–our clinicians are highly trained medical experts with years of experience and are experts in their specific fields. Our nurses average 13 years of experience, which is more than any other home health care organization in New York. We know how to provide the medical care you need. 

 

5. TECHNOLOGY

 

Each of our clinicians carries a laptop computer every day, in order to provide you with the right care, when and where you need it. From your home, our nurses can confirm your plan of care, check your medications and share information with your doctor. Our unique system was designed specifically to benefit you. We lead the way with other uses of technology, including taking digital photos of wounds to email to doctors and using TeleHealth monitors to continuously keep track of patients’ vital signs.

 

6. MULTI-CULTURAL SENSITIVITY

 

We were the first home health care organization in New York to launch multi-cultural programs to better serve our diverse communities. Today, our staff members speak more than 50 languages, so we do our best to provide a clinician who speaks your preferred language and understands your religious and cultural traditions. Our ability to communicate with our patients, their doctors and family members helps everyone involved get the highest quality home health care services.

 

7. SERVICES

 

Too often, home health care is misunderstood as being just for older people. We do offer more senior care services than any other home health care organization in New York—but Sundae's Touch provides much more. We have services for pregnant women and their newborns, for children suffering from chronic illnesses and for adults of any age recovering from surgery. We provide skilled nursing care, rehabilitation therapy (physical, occupational and speech therapy), mental health counseling and, end of life and bereavement services. 

 

8. LOCATION

 

We know the city where you live as only New Yorkers do. Our clinicians typically live in the neighborhoods where they work, too, so they can help you find a pharmacy or medical supply store nearby, therefore,  our staff can get to you quickly and easily.

 

9. BEING #1 WITH DOCTORS AND HOSPITALS

 

Our reputation with New York’s doctors and hospitals is stellar. Every day, we work with medical professionals to ensure your smooth transition from hospital to home and coordinate your Plan of Care. Doctors and hospital personnel know they can count on us to give you the highest quality home care possible—and you can count on us to be reliable, compassionate and knowledgeable.

 

10. PATIENT SATISFACTION

 

 The patients who used our services said they would recommend us to their family and friends. We are committed to patient satisfaction and will do whatever is possible to accommodate your or your love one’s specific needs. And if there is a service problem, we will do everything we can to correct it quickly.